01656 711 432 | 07802 646 625 hello@mylocalsparky.co.uk
Mr Sparks Ltd, domestic electrician in Bridgend
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by sparks | May 24, 2021 | Uncategorized

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Mr. Sparks Limited – Complaints Procedure

At Mr. Sparks Limited, we strive to provide excellent electrical services to our valued customers. However, we understand that sometimes concerns may arise. To address any issues promptly and effectively, we have established the following complaints procedure:

1. Contact Mr. Sparks Limited:
If you have a complaint, please get in touch with us as soon as possible. You can contact us by:

Phone: 07802 646 625
Email: hello@mylocalsparky.co.uk

2. Provide Details:
When reporting a complaint, please provide the following details:
Your name and contact information
Details of the service provided
Date and time of the service
Nature of the complaint

3. Acknowledgment of Complaint:
We will acknowledge your complaint within 72 hours of receiving it. This acknowledgement will include a reference number for your records.

4. Investigation:
Our team will thoroughly investigate the complaint to understand the issue and identify the root cause. This may involve discussing the matter with the relevant personnel.

5. Resolution:
Once the investigation is complete, we will propose a resolution to address the complaint. This could include corrective actions, refunds, or additional services.

6. Communication:
We will keep you informed throughout the process, providing regular updates on the status of the investigation and the proposed resolution.

7. Customer Feedback:
We value your feedback, and after the resolution, we may ask for your thoughts on how we can improve our services. Your input is essential for continuous enhancement.

8. Escalation:
If, for any reason, you are dissatisfied with the proposed resolution, you have the option to escalate your complaint. Please let us know, and we will guide you through the escalation process.

9. Closure:
Once the complaint is resolved to your satisfaction, we will consider the matter closed. We appreciate your understanding and the opportunity to address your concerns.

10. Continuous Improvement:
At Mr. Sparks Limited, we view every complaint as an opportunity to improve our services. Your feedback helps us enhance our processes and ensure a better experience for our customers.

Thank you for choosing Mr. Sparks Limited. We are committed to providing quality service and resolving any issues promptly.

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telephone

01656 711 432

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mobile

07802 646 625

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email

hello@mylocalsparky.co.uk

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